The client is a world-renowned company with European headquarters located in Belgium. A leading manufacturer of renal, medical-surgical and interventional radiology products, they deliver innovative, high-quality and value-added solutions to improve patient care. They develop cutting-edge products where safety of the medical provider and patient are essential.
Client
Challenge
Because patient safety is crucial, they need a guarantee that their material (user manuals, interfaces) is localised into 27 languages in strict compliance with ISO procedures.
Solution
- Our ISO 9001:2008 and EN-1538 certifications, specific to the translation industry, show our client that our processes are documented and monitored to deliver the expected quality.
- Initial meetings allowed us to define and propose the best file format approach to minimise the costs of multiple manual updates. GIB Consult played a big role in the development and creation of the new manuals.
- To ensure consistency between the GUI and the documentation, we prioritise the translation of the UI messages before the actual manual.
- The client review process proposed by GIB allows all stakeholders to easily share their feedback on the translations. Any corrections can immediately be imported into the translation memories after a final check by the translators.
Result
Thanks to the workflow applied, we can not only guarantee quality translations (following ISO standards), but also drastically reduce costs and delivery times while ensuring consistency in the recurrent updates.
We are glad to work with GIB and we thank the team for the trusting relationship established over the years. Their great understanding of our needs and their proactive attitude with regard to our short lead times are invaluable, not to mention the excellent quality provided. Thank you, GIB!
